About the Role

Delivery doesn't end at go-live. As Customer Success Manager you own the post-launch relationship: support rhythms, health checks, expansion conversations, and the renewals that fuel our growth.

Responsibilities

• Own a portfolio of live client accounts and their success plans

• Run onboarding, training, and quarterly business reviews

• Track support SLAs and coordinate fixes with engineering

• Identify expansion opportunities and support renewal negotiations

• Turn satisfied clients into testimonials, references, and case studies

Requirements

• 2+ years in customer success or account management for tech products/services

• Structured communicator — agendas, notes, follow-ups that happen

• Calm under escalation, honest with bad news, fast with good news

• Working understanding of software delivery lifecycles

Benefits

• Competitive salary with performance-linked growth

• Health insurance cover for you and your family

• Learning budget for courses, certifications, and conferences

• Modern office at Vaishali Nagar, Jaipur with flexible hours

• Direct exposure to global clients and senior leadership

• Annual team offsites and a culture that celebrates shipping